Hurd I/T Communications now offers ManageCARE support for customers seeking fully managed solutions for their growing network infrastructure.  ManageCARE focuses on the on-going management and maintenance of your infrastructure to provide you expert knowledge, interval based backups, and remote operations management which aid in reducing your overall management costs.  Our services are utilitized in base-lining Disaster Recovery Planning and Business Continuity Services. 

This package is focused on initial installations or “snap-shots” of current installations for disaster recovery purposes and documentation efforts.  Service support offerings are on an hourly rate basis.  Customers have access to the Customer Central web-portal which includes:

• The ability to open Support Tickets which are handled on an hourly consulting rate.  After-hours support is available on a limited basis.  ManageCARE Silver and Gold levels have priority over ManageCARE Basic customers.
• A support team on hand to help you resolve technical, set-up or how-to questions on a scheduled basis only.
• Access to Customer Central for online FAQ knowledge base and other basic tools, 24 hours a day, 7 days a week

For those customers who seek additional levels of support, we offer the ManageCARE Gold and ManageCARE Silver customer support options.

ManageCARE Silver 

This package offers quick response times, priority queuing of calls, and support for an unlimited number of cases, whether by phone or e-mail. Additionally, it includes:

• The ability to open Support Tickets which have priority over ManageCARE Basic customers including after-hours support.
• A support team on hand to help you resolve technical, set-up or how-to questions.
• Management of your vendor contracts and warranty support.
• Access to Customer Central for online FAQ knowledge base and other basic tools, 24 hours a day, 7 days a week

 ManageCARE Gold 

This package offers you unparalleled service and response. Customers who choose this package can always be assured of the fastest response times, as well as leading-edge tools and services. These include:

• Extended hours of support.
• Access to a dedicated engineering team with expert levels of knowledge resolving technical, set-up or how-to questions.
• Access to Hurd I/T Customer Central online documentation, giving you direct access to your documentation and management tools, 24 hours a day, 7 days a week.
• Nightly data backup of key network infrastructure devices.
• Remote monitoring and event reporting, 24 hours a day, 7 days a week.
• Note: There is an additional charge for Cross-Shipping of equipment and temporary equipment.

For more information on these support packages, including pricing, please have a Hurd I/T Communications representative contact you.